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I'm Lucy, and I'd be happy to answer your questions today. I'm sorry to hear that this happened.
Does your friend's contact with the boarding place give them any authority to use their own farrier? Or to make their own decisions regarding the horse's health and well-being?
Ok. That's fine. She's going to have a claim against someone, but knowing what the agreement with the boarding facility is will help me determine whether her cause of action is against them, the farrier, or both. Just let me know.
I saw your follow-up response, but I am unfortunately not able to call you. The best way to ensure that I'm notified of your responses is when you post them on this page. If you're having trouble, Customer Service may be able to help you.