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Good afternoon. I certainly understand the situation and your concern. Even if the contractor were to contact them, why and would they still refuse to remove the post? I am just trying to get an idea as to why they want this IF the person is willing to admit it is in bad faith?
Thank you. To get a court order, there needs to be a cause of action. In this case, you would need to sue the person for the defamatory statement and then as part of the judgment, ask that the Judge issue and order that the statement be removed. What is odd, is that if she admitted to this, to the site, that they would not remove it, since they know it was done in bad faith. However, what their argument may be for not doing this, is that IF the public can not see the negative/bad report, then they would just be keeping it for their own business records, which has no direct effect on your business, since nobody can see it.
If the money which you seek does not exceed the small claims court limit then yes.
I just wanted to follow up and see if you had any other questions or needed me to clarify something. I am here to help, so please let me know. Thanks!