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Unfortunately, if the water company has determined that the actual water usage by the home owner amounted to $1000, then the utility company can legally collect such amount for the water used, even if the customer was undercharged previously, due to the utility company malfunctioning equipment or a billing error.
If the homeowner has an issue with the water company's billing practiced / errors, then a formal complaint can be filed against the Water Company with Florida Public Service Commission at the link below:
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