Please let me know if I have any legal recourse to make sure this person never drives anyone else again. Thanks
Conversation on Twitter last might and today:
Janielyn @texaskowgirls 20h20 hours ago
@Hertz One of the worst experiences of my life was being picked up from the dealership and driven to the Hertz location today for my rental
Hertz Corporation @Hertz 19h19 hours ago
@texaskowgirls I apologize about the troubles. Please follow and DM your reservation # ***** further review. - Richard
Janielyn @texaskowgirls 18h18 hours ago
@Hertz I shared my experience w/ the agent upon arrival and was visibly shaken. I feared for my life/ he should never drive anyone again.
Hertz Corporation @Hertz 17h17 hours ago
@texaskowgirls Thank you. Can you please DM details of what happened?
DM TWEETS to and from HERTZ: 4 pm I dropped my Ram truck @ Ron Carter Dodge and called Hertz in Pearland for pickup, as arranged. Got a call 35 minutes later asking where I was...driver apparently was lost. I finally found him at 4:50. No apology, no greeting, nothing. The 13 mile trip to the Hertz office took more than 30 minutes because he didn't know where he was going, even though he was at times driving
80 in a 55, 70 in a 50, and 60 in a 40. Weaving in and out of traffic NOT using the signals and following at times less than 20' from the next car. Hard stops and starts which made me car sick. Several times looking at his phone when it went off for text/emails. I felt trapped and very uncomfortable...afraid to speak not knowing how he would react. Upon arriving at the office he parked sideways in the front parking spot and left without speaking to me. I expressed my distress to the agent and had to excuse myself to the restroom to compose myself before completing the paperwork. While she apologized, I explained that he should never be allowed to drive anyone ever again. The tiny car I was given had a half tank of gas and the agent failed to conduct an inspection. I just wanted to get away from there. I hope there will not be an issue at the airport tomorrow when I turn it in. I pray my horrific experience never happens to anyone else. JLS
ME: Can I get a followup regarding this issue please.
HERTZ: I am very sorry for the trauma our driver caused you. I have forwarded the details you provided to the management team over the Pearland office. They will handle this internally with the driver involved. We are unable to provide any details regarding any discipline as this is considered private and confidential information.
The fuel level out shows was documented as 5/8. You can return the car with the same level of fuel. Each car is inspected after each rental and damage noted. As long as no new damage is noted on return, you should not have a problem. ^SKR
33m 32 minutes ago
ME: That's it? I appreciate that you are very sorry, but that does nothing to alleviate or mitigate my horrific experience at the hands of your employee
. Do you understand that I felt like a hostage? How can I be assured this will never happen to someone else? , I am trying to give your company an opportunity to make amends so I will have confidence renting from Hertz in the future.