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Law Educator, Esq.
Law Educator, Esq., Attorney
Category: Legal
Satisfied Customers: 118765
Experience:  JA Mentor -Attorney Labor/employment, corporate, sports law, admiralty/maritime and civil rights law
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Why is phone assistance given by an attendant that does not

Customer Question

Why is phone assistance given by an attendant that does not speak understandable English?
Submitted: 2 years ago.
Category: Legal
Expert:  Law Educator, Esq. replied 2 years ago.

Thank you for your question. I look forward to working with you to provide you the information you are seeking for educational purposes only.

It is because greedy companies see the opportunity to save a lot of money by sending their call centers to third world countries like India or Malaysia where they can pay people $10 per week to answer phones and pay no benefits or not have to deal with unions in the US. So as a result you get poor customer service by people who cannot even speak English so they have no clue as to what people are asking and cannot resolve even the most simple problems customers have.