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Thank youWhen money is paid within the mortgage as an Escrow for such things as insurance and taxes, it is done on an automatic program without further notification to the customer. And so if you have notified the lender that you switched insurance carriers it is possible that they did not get the new information into the data base before the automatic payment was made to the Old/current insurance carrier.I suggest there have been no laws broken. But once the old/current insurance carrier is notified in writing by you that you have new insurance and it is verified with the lender, the insurance company should return the money to the lender to be placed back into your escrow accountIf the insurance you have chosen is not enough to cover what the lender requires, they can deny the change.
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