We went into a local decorating/building supply store and agreed with the owner on the price of a specific luxury vinyl flooring product. Store employees
came to the house to measure for the product. We contracted for the flooring and began prepping the rooms for installation--moved all kitchen appliances, laundry room appliances, toilet and vanity, and quarter-round molding. In the interim, we also had the rooms and baseboards (during and after the installation) prepped and painted. After the two-day installation, we inspected the finished product and saw a large pattern of stains within the flooring. The installer attempted to remove the stains with products he had available, but to no avail. He told us to speak with the store owner. The store owner was contacted, came to the house, said he could not see any stain. We were invoiced for the price we agreed to on the floor we ordered. We moved our appliances and furniture back into the rooms and reseated the toilet and vanity. In addition, 9 doors servicing the area were removed, painted, and sanded down to accommodate the new flooring. We contacted the manufacturer and started a claim file. During this process we learned the floor we ordered should have a grid pattern on the back. This flooring had no such pattern. Then we measured the thickness of the flooring and learned the flooring is 50 mils thick, where the product we ordered is 100 mils thick. We went back to the store owner with this information and a sample of the flooring installed so he could verify the thickness and backing issue. Now there is an admission that this is not the product we ordered, but a cheaper floor (same pattern) that has only a 10 year wear warranty. The manufacturer has offered us three options: 1) full replacement at original agreed upon cost, 2) pay for this floor and have the 10 year warranty, or 3) keep this floor at a reduced cost with zero warranty. The store owner, via a phone call on speaker with three parties, said they would replace the floor and install the new one, or that we could keep the wrong floor at no cost. Because my husband is a teacher who returns to school next week, we do not have the time or manpower to move all the appliances, remove all the quarter-round, toilet, vanity, doors, and to empty those rooms again, so he contacted the store and said we would just keep the inferior floor at no cost. The store owner then changed his position and said we would have to pay for the inferior floor that we did not order and that was installed in our home due to his store's error. (Notice I'm not accusing folks of a bait and switch
--though it certainly does look suspicious.) What are our rights in the state of Kentucky regarding this wrong installation of an inferior product? Had we not independently learned that this was not the floor we ordered, we would have been billed (and would have paid for) a much inferior floor. (And both the manufacturer and store owner now admit we did receive the wrong product at no fault of our own). Thanks for any direction you can provide.