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Loren, Attorney
Category: Legal
Satisfied Customers: 33492
Experience:  30 years experience representing clients.
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Im curious about something. I got my air conditioning and

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I'm curious about something. I got my air conditioning and central heating done by an LLC. With the job, I received a warranty to remedy any problems pertaining to them, for the next few years. It hasn't even been months and the heating is malfunctioning. Under normal circumstances, that should not even be a problem because we have a warranty that's no where near expiration. Unfortunately, the owner is sick and is now in a nursing home. He just did this work in our house a few weeks ago. We have been calling, with no avail. What do we do? God forbid anything happens to him, but worse case scenario, we paid a lot for his work and warranty. I can't afford to get another repair.
Thank you for using JustAnswer. I am Loren, a licensed attorney, and I will do whatever I can to answer your question and provide excellent service.

I am sorry to hear of your dilemma.   I realize how frustrating this is for you and I hope to provide you information which is accurate and useful, even though it may not be the news you were hoping to get.

Unfortunately, your warranty is only as good as the company issuing it. While the parts may be covered by the manufacturer, if the company which did the work goes out of business then, in all likelihood, your warranty goes with it.

I realize this is probably not the answer you were hoping to receive.  Also, please remember that this is not necessarily a moral judgement on my part.   As a professional, however, I am sometimes placed in the position of having to deliver news which is not favorable to a customer's legal position, but accurately reflects their position under the law. I hate it, but it happens and I only ask that you not penalize me with a bad or poor rating for having to deliver less than favorable news.

It is my privilege to assist you. Let me know if you need further information.  I hope I have helped you beyond your expectations in the service I have provided to you.  I am here for you.
Also, be sure to verify this information with a local attorney who is familiar with your local laws and procedures.

Please remember to rate my answer when our communication is completed so I will be compensated for my time in providing you with the information you requested.

If you feel the need to provide a low rating, please stop and reply to me via the REPLY button with whatever issue or clarification you may need. I will happily answer your follow-up questions and assist you until I am able to explain the answer to your satisfaction. Please also remember that I cannot control whether the law is favorable to your situation, so please do not penalize me for having to deliver bad news.

Thank you.

Loren and other Legal Specialists are ready to help you
Customer: replied 3 years ago.
I understand and your ratings will not be penalized for you doing your job. I wanted to know if there is any remedy at all. Wether a partial refund or the owner would have to cover some of my expenses if I ask someone else to repair, or if his company becomes "liquid" we receive something? His company still exists. Wasn't sure if we could get some type of judgement against him before or if his company shuts down for sure. (Or ownership is transferred, etc...)
Thank you, Dave,

If the ownership is conveyed then the warranty goes with it and the successor will have to honor the obligations.

If a warranty claim has not been submitted or the company still exists then a lawsuit is premature and would likely be dismissed as not being valid issue in dispute.

It is not an uncommon problem with small shops.

Thank you.

Thank you for your positive rating of my service to you. Let me know if you need more help or have future questions. I will be here for you. Just ask for me by name at the start of your question - "Loren" or use the following link (which you can bookmark in your browser):

Best wishes and good luck to you.

If it is not too much trouble, Dave, when you receive a Customer Satisfaction Survey from JA/Pearl in a day or two, please consider rating me highly (9 or 10). It affects my ability to continue to assist you and other customers on JA/Pearl and would be most appreciated.