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Good afternoon. The hotel doesn't get to simply unilaterally impose an aggregate charge of $18,000 for liquor without substantiation. That comes to $225 per person with 80 people drinking, which is ridiculous. First, in the end, the groom's family is responsible for any excess since the groom's family agreed to pay. But, second, and more importantly, both you and the groom's family should raise the stakes on them so that they know that not complying with your demands is going to cost them far more in the end than simply giving you your refund now. You should send them a certified, return receipt requested letter detailing the facts and the numbers and demanding that they substantiate the bill to your satisfaction and then to refund any unsubstantiated amounts in total within a short specified period of time. Inform them that if your demand is not timely complied with, you will have no choice but to file a suit against them for your damages. Be sure to specifically mention that you will be filing this claim not only as a breach of contract
case, but also as deceptive trade practice
and fraud actions, which will entitle you not only to your damages, but also an additional amount equal to multiple times your actual damages as punitive damages
. That should provide plenty of incentive to comply with your demands; but, if it does not, file your suit. Even if you have to file the suit, in my experience, simply filing the suit is typically all you need to do to resolve this outside of court because most of the time, once served with a summons they are being sued, the debtor will want to settle out of court to avoid any risk of a fraud judgment being on their permanent record.
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