It sounds like you have a good case. First and foremost, a breach of contract
case that is founded on an unwritten contract has a statute of limitations
of 3 years in CT. Accordingly, you are automatically not liable for any billing prior to August 2010.
Second, if there were documentation with the correct amount that you owed, and you were simply undercharged, then I'd say that you're likely out of luck from August 2010 onward. But that is not the case. You never agreed to pay more than you were already paying. So, they have no legal basis to demand that you pay anything. It would be like you going to your boss and saying "You owe me $14,000 because I've been undercharging you for the last few years. I normally charge an extra $14,000 for the work that I do." Your boss would laugh in your face if you had no written contract. The same applies in this case.
Now then, there is a common saying that most people know which goes like this: possession
is nine-tenths of the law. This is the type of case where that applies. They have your stuff, and they aren't going to give it to you unless you pay them their money. You can sue them, and you'd likely win if the facts presented in court are as you've stated here. But I strongly suggest that you retain an attorney for this case since it could become complicated depending on the legal arguments made by the storage company's attorney. Retaining an attorney could become expensive. Accordingly, if I were you, I would likely write them a letter, explain that you owe nothing, but offer to settle in return for your items. If they refuse, however, and demand the entire $14,000, then I would retain an attorney to take action. It's possible that you could get your way by retaining the attorney just to send a demand letter (which would likely only cost you a few hundred dollars). So I'd do that before actually filing a lawsuit. But if that doesn't work, then you'll need to go to court.
Does that answer your question? Please let me know if you need clarification, as I am happy to continue helping you until you are satisfied. Also, your positive feedback is much appreciated. Thank you for using our service!
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