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Law Educator, Esq.
Law Educator, Esq., Attorney
Category: Legal
Satisfied Customers: 116701
Experience:  JA Mentor -Attorney Labor/employment, corporate, sports law, admiralty/maritime and civil rights law
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Hi, I am a 69 year old disabled vet who receives only Social

Customer Question

Hi,

I am a 69 year old disabled vet who receives only Social Security each month. Last year my wife and I spent twenty thousand dollars of our savings to have solar panels installed on our home. In the seven months since the installation our electric bills have been higher than last year.

Our system says we have produced over 11,00o kw although we have not received any credit from Reliant. After months of calling and having the meter changed we finally dis covered that we were not getting credit because we failed to inform Reliant that we were a "generator". Moreover, we were told we would get no credit period.

No one told us that we had to inform Reliant. Plus we had been complaining numerous times and no told. They did put a solar power sticker on the meter.

Why are Reliant abusing senior citizens like us and what recourse do we have?

Robert and Marilyn McKnight XXXXX
Pasadena Texas
XXX-XX-XXXX
Submitted: 3 years ago.
Category: Legal
Expert:  Law Educator, Esq. replied 3 years ago.
Thank you for your question. I look forward to working with you to provide you the information you are seeking.

There are numerous complaints about Reliant Energy, see Pissed Customer. If your contract guarantees you the 9.1kw and guarantees you credits, then your recourse I am afraid is to file suit against them in court for breach of contract as well as financial abuse of the elderly and unfair and deceptive trade practices which can entitle you to up to triple damages and attorney's fees against the company.

You can also report them to the Utilities Commission at http://www.puc.texas.gov/ for them not honoring your contract. Furthermore you can report them to the Texas Attorney General for unfair and deceptive practices and financial abuse to the elderly.



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Expert:  Law Educator, Esq. replied 3 years ago.
Thank you for your rating. I have answered the question you asked, "what recourse do we have," and you did not ask any follow up questions so I have no way to know what more you would have wanted that I could provide you.

I understand you do not like what Reliant is doing to you and yet you are now doing the same to us, but if you would like more information PLEASE use "reply" and ask us and we are more than willing to continue working with you to answer any specific questions you would like more information on.

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