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My computer was locked out. It states I need to pay 400.00.

What should I send the...
My computer was locked out. It states I need to pay 400.00. What should I send the money..
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Answered in 1 minute by:
6/8/2013
LegalKnowledge
LegalKnowledge, Attorney
Category: Legal
Satisfied Customers: 28,675
Experience: 10+ years handling Legal, Real Estate, Criminal Law, Family Law, Traffic matters.
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Hi! I will be the professional that will be helping you today. I look forward to providing you with information to help solve your problem.

Good afternoon. Was this something that came up when you were on the internet? Who is asking that you send/pay the $400? Do you know this person or do you think there is a technical problem with your computer?

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Customer reply replied 4 years ago
while surfing the web I accidently went on a forbidden pornographic website which immediately locked out my computer. It looks like it came from the dept. of justice with cyberlink logo in the corner. It states I need to pay $400.00. Where do I send the money and how do I get it unlocked.
Michael, thank you for the additional information. This is a scam. Do not send them any money. This is a computer virus/spy ware, that needs to be removed from your computer. If you send the money, you will lose it and nothing will be fixed. The department of justice would never freeze or lock out your computer and ask for any payment over the internet. Here is some additional information to support what I am telling you, per the FBI.

Citadel Malware Continues to Deliver Reveton Ransomware in Attempts to Extort Money

11/30/12—A new extortion technique is being deployed by cyber criminals using the Citadel malware platform to deliver Reveton ransomware. The latest version of the ransomware uses the name of the Internet Crime Complaint Center to frighten victims into sending money to the perpetrators. In addition to instilling a fear of prosecution, this version of the malware also claims that the user’s computer activity is being recorded using audio, video, and other devices.

As described in prior alerts on this malware, it lures the victim to a drive-by download website, at which time the ransomware is installed on the user’s computer. Once installed, the computer freezes and a screen is displayed warning the user they have violated United States Federal Law. The message further declares that a law enforcement agency has determined that a computer using the victim’s IP address has accessed child pornography and other illegal content.

To unlock the computer, the user is instructed to pay a fine using prepaid money card services. The geographic location of the user’s PC determines what payment services are offered. In addition to the ransomware, the Citadel malware continues to operate on the compromised computer and can be used to commit online banking and credit card fraud.

This is not a legitimate communication from the IC3, but rather is an attempt to extort money from the victim. If you have received this or something similar do not follow payment instruction.

It is suggested that you:

File a complaint at www.IC3.gov;
Keep operating systems and legitimate antivirus and antispyware software updated; and
Contact a reputable computer expert to assist with removing the malware.

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LegalKnowledge
LegalKnowledge, Attorney
Category: Legal
Satisfied Customers: 28,675
Experience: 10+ years handling Legal, Real Estate, Criminal Law, Family Law, Traffic matters.
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Hi Michael. I just wanted to follow up and see if you had any other questions or needed me to clarify something. I am here to help, so please let me know. Thanks!
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LegalKnowledge
LegalKnowledge
LegalKnowledge, Attorney
Category: Legal
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28,675 Satisfied Customers
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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