I would contact one or more of the following resources, and try to get some assistance from the "payor" rather than the "payee." You want to be in compliance, and your complaint is that the facility is making this impossible. That could put the facility's license in jeopardy.
NJ FamilyCare/Medicaid Call Center: Information and Referral Hotline for clients and providers 1-800-356-1561
Fraud and Abuse Hotline: Doctors, Pharmacies, Clients and Other Providers to report Medicaid, PAAD and GA Fraud and Abuse 1-888-937-2835 or 1-888-692-2140
Health Benefits Identification (HBID) Card: HBID information/assistance for providers, clients, County Welfare Agency staff and Statewide Eligibility Determination Agency staff. 1-877-414-9251
If none of the above can assist, then you can try the Division of Health Facilities Evaluation and Licensing, which is the agency that actually licenses NJ long-term nursing facilities:By Phone
Complaint Hotline: 1-800-792-9770
The 24-hour hotline handles consumer complaints and facility emergencies seven days a week. Patients, health care facility employees and other members of the public may file complaints about hospitals, ambulatory surgery centers, home health agencies, nursing homes, assisted living facilities, comprehensive personal care homes, adult medical day care, pediatric medical day facilities, and many other licensed acute- and long-term care facilities.
Hope this helps.