Hi, Michael, Apology accepted, but there is no need for you to ever apologize for something which was beyond your control. Thank you for your very kind and complimentary words. I cannot bring your praises to JustAnswer's attention, it is wholly up to the customer. By the way, you are the second customer to make this comment to me in the last few days. On rating the expert, that confuses customers also for a couple of reason; first, we know that the law does not always support our position or gives us the result we want, so the customer is supposed to rate the service that the expert gave the customer, not whether the Expert gave an answer which the customer wanted to hear. Unfortunately, customers will give a Poor or Bad Service rating because the customer did not get the answer he was hoping for. So, the Expert is penalized with these negative ratings, does not get credit, nor does the Expert get paid, simply because the Expert gave a correct answer to the customer. Second, if the customer is asking several different questions (not follow up questions for clarification) and the Expert answers each one, he or she will not receive credit or payment for each question answered unless the customer rates the Expert's service.
As for your account, the Experts do not have access to any customer's account, nor do we have knowledge of any special program which JustAnswer might have offered to the customer, and we are not permitted to comment on any program. (Actually, we could not comment, even if we wanted to, because we do not know any details of any programs offered, lol.
The site has been experiencing some technical difficulties and sometimes (many times) we have trouble trying to get back into a question to either ask the customer for more information, or to post an Answer, but since I was able to access this question, I want to apologize for any delay in responding to your second question. I am researching that question and I will post this same comment there also for your reference,
See you in the next Question Page, Michael,