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If they failed to prosecute this citation within 36 months, the statute of limitations has expired and it is grounds for her to file a motion to dismiss
the case. She needs to file a motion to dismiss the charges based on the statute of limitations and lack of notice and failure to prosecute within the 3 year statute of limitations. Generally, the court will dismiss because it appears from what you are saying this ticket fell through the cracks and that is why she never received notice of trial.
However, she needs to check to see if the citation was entered as a guilty because of a failure to appear, since failure to appear stops the statute of limitations from running. If there was a failure to appear entered against her, then I am afraid the court will not dismiss and she will have to make a deal with the court on fines and payments (but this does not sound like what happened because the letter is giving her the option to plead not guilty and present evidence, which makes it more likely she would get it dismissed for failure to prosecute in 3 years)
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