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Tina, Lawyer
Category: Legal
Satisfied Customers: 33167
Experience:  JD, BBA Over 25 years legal and business experience.
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Ive received numerous "form letters" from my insurance company

Resolved Question:

I've received numerous "form letters" from my insurance company which have been incorrect and/or misleading. When I questioned this the answer hasconsistently been "they're form letters, sorry". Doesn't a company have some responsibility to give accurate and reliable written information?
Submitted: 5 years ago.
Category: Legal
Expert:  Tina replied 5 years ago.
Hello and welcome,

Did you suffer damages/injury as a result of the incorrect/misleading information?
Customer: replied 5 years ago.

I have acted on the information, or trusted the information. But my question is more basic that that. If I have a "form letter" that I send to companies am I held to everything in that form letter?

Expert:  Tina replied 5 years ago.
Yes, parties are normally held responsible for information provided to others, even where a form letter is involved, absent disclaimers or no duty to provide the information in the first place.

If you sustained some injury/damages as a result of reasonable reliance on the contents of the letter, you would normally have grounds to file suit for damages against the company, but it depends on whether your actions were reasonable and foreseeable typically.

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