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Category: Legal
Satisfied Customers: 57390
Experience:  Licensed attorney helping individuals and businesses
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My husband ordered a $200.00 plus item from a well known sporting

Resolved Question:

My husband ordered a $200.00 plus item from a well known sporting store ONLINE. (this was to be a gift for someone else.)
The item that arrived IS the item that was ordered, however, one important feature is missing- The infared heating feature is not a part of this item as was ADVERTISED and still being adervised. Now we are recieving the run around. I myself have worked on this issue last night and again this afternoon & evening. Now I am running out of time getting everything set for the holidays. One person will not have their wish gift and we feel like the bad guys here.
Submitted: 5 years ago.
Category: Legal
Expert:  INFOLAWYER replied 5 years ago.
Good evening,
what outcome do you want to reach?
Customer: replied 5 years ago.
We would like the item with the advertised infared heat as advertised. That unit they say cost 399.99 & the expect that we just pay the difference..
Expert:  INFOLAWYER replied 5 years ago.
You can pursue that relief in a number of ways. That can be done by threat of complaint to the BBB, attorney general office and threat of small claims court lawsuit. Having a lawyer place a call, can help reach settlement around such terms, as they seek to avoid exposure to agency review as well as legal action relating to misrepresentation and breach of contract.

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