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Dwayne B.
Dwayne B., Attorney
Category: Legal
Satisfied Customers: 33399
Experience:  Began practicing law in 1992
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I recently upgraded my DVR system through dish network so I

Customer Question

I recently upgraded my DVR system through dish network so I could run my satellite to two tv's. I spoke to a representative a day prior to the installation but there was a miss-understanding on the work I wanted done. When the tech came out, he suggested that I upgrade my system instead of installing more cables to my satellite. When I asked if this would effect my monthly billing he said no. On April 30 I received a bill that included a $100 upgrade fee. I called to resolve the issue but Dish said they could not wave the fee because they had "notes" on what the I said to the tech prior to the installation. However I do not recall ever agreeing to pay any fee. They said that I gave them my debit card number in order to see if I qualified for an upgrade. I did give them my debit card number but only for a $1 fee in-case the tech came by and i wasn't home. I never signed anything that indicated I agreed to an upgrade fee. All they have is "notes" that said that I agreed. Where do I stand
Submitted: 6 years ago.
Category: Legal
Expert:  Dwayne B. replied 6 years ago.
If you want to go to the trouble of suing them in small claims court you can likely win. The "notes" aren't admissible since they are double hearsay. They will actually have to bring the technician to court to testify as to what was said and that isn't likely to happen.

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