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I had lasik eye surgery 3yrs ago and for the 1st 2yrs everything

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I had lasik eye surgery 3yrs ago and for the 1st 2yrs everything was great 20/15 vision. I payed for a lifetime warranty on my eyes. The MD who performed my surgery is no longer with this buisness and has started her own practice. I am now back to wearing glasses and I have been trying to get this company to honor their contract. This has been going on for about 8 months. I took off work and drove to their office so they could look at my eyes. Then I had to go back to them the next month for another evaluation which was extensive. They told me that they would have to give my file to the surgeon and get back to me. They also told me that they saw no problems and it was a matter of the surgeon performing the surgery again. It has now been over 2 weeks with no contact. My wife called them this morning and they told me that I would have to wait 3 more months because my cornea was not fully healed. I've never seen this surgeon before. It's been one run around after another. HELP



The contract was with the company, not the MD herself, correct?

Customer: replied 8 years ago.

Thank you. I don't believe for a second your eyes are not healed after 3 years. They are trying to stall because they don't want the added expense of making good on the warranty. I think the best thing to do at this point is to file a compliant with the attorney general's office, which is the regulatory governing body for all the businesses in NC. The AG will open up an investigation for free (well, at the taxpayer's expense), and will mediate the claim between you and the company. I always recommend trying this step first because 1) it's free and 2) it's quick. The whole process takes about 30 days to complete. If for some reason you don't get what you are looking for out of the AG (and I think you will), your next step is to sue. However, this is not a personal injury action, but a breach of contract action. If they are not honoring the contract with you, then they are breaching the terms of the agreement. You can sue them for specific performance (that would be, to perform the surgery under your warranty) AND for any other damages you have incurred as a result of their breach. For instance, when you accept this answer and your card is charged, that's $38 that you will be adding to the pot. I would also charge them for all the time and phone calls you are spending trying to get them to make good on their promise. Anyway, here is the link for filing a complaint with the NC AG's office: If that doesn't work, I think you should be able to bring the claim yourself in small claims--so you won't need an attorney. But if you want one, you are going to search for a general civil litigator. You can do that here:


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