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Answered in 1 minute by:
4/22/2023
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 58,151
Experience: 10+ years of laptop (and desktop) hardware and software support; Windows 11 10 8 7 Vista XP & Mac.
VerifiedHi,
I'm sorry about your laptop issue. I'm glad to assist you today. To confirm the issue, your laptop login password ***** ***** and you do not have the password ***** disk. Please do the following steps:
- At the password ***** login screen, press and keep holding the Shift key on the keyboard.
- Click on the Power icon at the bottom right of the computer's screen, then click on the option Restart while still holding the Shift key.
- When a menu appears, then you can release the Shift key.
- When prompted, click on the Troubleshoot option.
- Then select the option Reset PC, and continue.
- When prompted, select the option "Removing everything", "Just remove files", "Local reinstall", and continue / reset.
Does that do anything? Please reply at the box below, so I can assist further. Thank you for your patience.
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