Microsoft log in problem, My laptop is showing bitlock and…

Let's try this:

-> Press and hold the Power button until the laptop goes off

-> Leave it off for 2-3 minutes

-> Power it back and let me know if you still get the BitLocker screen

I will wait here to see how it goes.

That's great to know you have the right password. Let's see if this works in starting the computer up. I will wait here.

Sure, thank you!

If you skip the drive, does it still take you to BitLocker screen?

Let's try recovery of the BitLocker key once. Type this link on another laptop and login with the email address that you have used on this laptop and see if you can get the key or reset the key.

aka.ms/myrecoverykey

Yes, you can do it from iPhone, login with the same email that you used on this problematic laptop. That login will have the password ***** the recovery key.

Yes, it will need the password ***** saw on the other saved laptop's saved passwords.

Sorry to hear that. You can even try the password ***** for that email on your iPhone. That will work too.

Sorry to hear that. Do you have the phone number linked to that email address? Please give me that email address, I will see if I can reset the password.

Yes, that number seems to be the right one. Do you have this number with you now?

I have just sent a code to that number. Please give that code to me.

You are right, something is wrong with the account and it's not resetting the password. The thing is, this is a Microsoft-related issue and Dell won't help us in this matter at all.

Do you have another email where Microsoft can contact you about this? An email that you can access and read emails I mean.

Sure, I will add this to the recovery process, please give me the code you just got to that yahoo email.

It actually won't take 30 days. It will be done faster. Looks like the BitLocker somehow got activated and that's why these issues are showing up.

Right, nothing to be done from the laptop, for now, give me a few minutes, please. I am checking for more options that we have right now. Please stay connected.

A little more time please, I am trying to explore more option on how we can get this reset done.

You mean an external hard drive that has fatal hardware error?

Ah! That needs data recovery tools, I think BestBuy has the option to recover the data. They charge less for that.

Ah! Sorry to hear that.

Ah! Sorry to hear that.

Right, BestBuy has a team that helps with the data recovery of such bad hard drives.

I was trying to contact Microsoft on your behalf to see if something can be done. I am in the queue for almost 20 minutes. Sorry about that.

I finally got in touch with someone at Microsoft. They are asking to wait for the 30 days period as the request is already in process.

That's the only way to recover the password. They gave me a phone number to call but I am sure they won't help in reset or the BitLocker password. It's all an automated process.

1-***-***-****

It's from when you started. Won't be a fresh 30 days.

You are very welcome. I will keep the question open if you need more help. Do let me know if you have more questions, I am always here to help you. My goal is to provide excellent service to you!

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