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Answered in 5 minutes by:
12/28/2021
Cody, Computer Support Specialist
Category: Laptop
Satisfied Customers: 22,497
Experience: Systems Engineer
VerifiedHello and welcome to JustAnswer! My name is*****'ve been a Microsoft Certified Solutions Expert for the last 7 years and I'm happy to help you.
You would need the BitLocker key to get past it. The hard drive is encrypted. I'm sorry, there is no other way around it.
If you have your computer linked to your Microsoft account, log in here to find the key. https://account.microsoft.com/devices/recoverykey
If you don't have the key, you would need the device completely reloaded.
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