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I’m not able to access my laptop. Icons are not visible.

Customer Question
I’m not able to...

I’m not able to access my laptop. Icons are not visible

Technician's Assistant: What Operating System (OS) are you running on your laptop?

Windows

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

Yes, i have a flash drive in which i’ve tried to reset my password ***** the fingerprint will no longer allow me access

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Message says my pin is no longer available due to a change to the security settings on the device

Submitted: 1 month ago.Category: Laptop
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Answered in 2 hours by:
7/5/2018
Laptop technician: bbao, Senior Laptop User replied 1 month ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,975
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Can you please take a photo of the computer screen blocking you to access the system, then upload it for review? Thanks.

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Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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