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The touchpad doesn’t work. Toshiba Satellite C50D-A-043. No…

Customer Question
The touchpad doesn’t work ...

The touchpad doesn’t work

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Toshiba Satellite C50D-A-043

Technician's Assistant: What have you tried so far with your Satellite? Have you installed any updates recently?

No I haven’t I’m getting a pop up to update windows 10 but I can’t without the touchpad.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No i just need to know how to turn it on. It works until I enter my password ***** it stops.

Submitted: 2 months ago.Category: Laptop
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Answered in 7 minutes by:
5/31/2018
Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 2 months ago
Viet - Laptop Tech
Viet - Laptop Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 41,168
Experience: Ten years of laptop (and desktop) hardware and software support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. When was the last time your touchpad was working fine?

If you connect a USB mouse to your laptop, does it work?
Please reply at the box below. Thank you,

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Laptop technician: Viet - Laptop Tech, Computer Support Specialist replied 2 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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