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Sorry, i was trying to connect a computer to a toshiba

Customer Question
Hello sorry...

Hello sorry, i was trying to connect a computer to a toshiba tv---can you hel me with this?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Its a dell windows 7

Technician's Assistant: What have you tried so far with your Dell? Have you installed any updates recently?

So i had this dell connected to a monitor/tv previously---just bought the toshiba tv, but when i use the remote to try different inputs, it just says no video

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I dont think so thank you

Submitted: 2 months ago.Category: Laptop
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Answered in 4 minutes by:
5/30/2018
Laptop technician: Wes, Consultant replied 2 months ago
Wes
Wes, Consultant
Category: Laptop
Satisfied Customers: 1,971
Experience: HP, Sager, Lenovo Partner
Verified

Hello and welcome to Just Answer. My name is ***** ***** I'll be advising you today. What cable are you using to connect the computer to the TV?

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Customer reply replied 2 months ago
i have an hdmi cable
Laptop technician: Wes, Consultant replied 2 months ago

What was the model number of the Dell laptop?

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Laptop technician: Wes, Consultant replied 2 months ago

We may not need to do the remote, so you can ignore that for now if you want.

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Customer reply replied 2 months ago
it is a dell optiplex gx620 we had previously had this hooked up to another monitor/tv and boughtt the new toshiba tv just recently
Laptop technician: Wes, Consultant replied 2 months ago

Okay so you know you have to "turn on" the external display with a Fn key combination right?

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Laptop technician: Wes, Consultant replied 2 months ago

Sometimes holding the windows key and hitting P will also bring up the external display menu.

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Customer reply replied 2 months ago
we plug into a SIIG display link certified adaptor which is where the hdmi cable comes from
Customer reply replied 2 months ago
we never have to turn on anything--it has always just been plug and play
Laptop technician: Wes, Consultant replied 2 months ago

okay, this is a desktop too... usually people are trying to connect a laptop... if this is the only display it connects to... hmmm

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Laptop technician: Wes, Consultant replied 2 months ago

Okay, do you have a separate video card or are you plugging into one of the ports that's right off the motherboard?

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Laptop technician: Wes, Consultant replied 2 months ago

Is the TV a full 1080p display as well? I've seen problems with connecting PCs to older 720p TVs/displays.

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Customer reply replied 2 months ago
it is a usb cable that goes into the adaptor (so just from a normal usb port)
Laptop technician: Wes, Consultant replied 2 months ago

It's a USB to HDMI adapter?

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Laptop technician: Wes, Consultant replied 2 months ago

Do you have another display set as primary then?

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Customer reply replied 2 months ago
there is a monitor sitting with the computer
Laptop technician: Wes, Consultant replied 2 months ago

okay, right click out on the desktop and select screen resolution... does it show 2 displays?

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Customer reply replied 2 months ago
it does show 2 displays
Laptop technician: Wes, Consultant replied 2 months ago

Okay, click on the dropdown next to "Display" change that to 2 and make sure the resolution is set to 1920x1080

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Laptop technician: Wes, Consultant replied 2 months ago

Then try clicking on identify

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Customer reply replied 2 months ago
i thought that was going to do it------i updated to 1920x1080---it idenified it, but when i wen to the tv, it still is no luck on all 3 hdmi input possibilities
Laptop technician: Wes, Consultant replied 2 months ago

Okay, make sure you look at the port you're connected to on the TV, see which HDMI input it is and select that on the TV and leave it there while we're troubleshooting.

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Laptop technician: Wes, Consultant replied 2 months ago

Are you using windows 7? Or 8 or 10?

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Customer reply replied 2 months ago
7
Laptop technician: Wes, Consultant replied 2 months ago

Okay in the start menu, you should have "Connect to a Projector" at the top, try clicking on that.

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Laptop technician: Wes, Consultant replied 2 months ago

Were you able to get the system to work with the Toshiba TV?

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