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This is a Toshiba TV question. Our set will not turn on,

Customer Question
This is a Toshiba...

This is a Toshiba TV question. Our set will not turn on, using our Telus remote, the Toshiba TV remote or the power switch on the TV. it is a 46XV645U Regza. I have unplugged and re-connected both ends of the power cable with no results.

Technician's Assistant: Is your Toshiba TV connected to a surge protector or power strip?

No, directly into the wall, and I have checked the breaker

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

Yes, both ends of the cable separately.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I can't think of anything

Submitted: 19 days ago.Category: Laptop
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Answered in 5 minutes by:
5/1/2018
Laptop technician: Nathan, Systems Manager replied 19 days ago
Nathan
Nathan, Systems Manager
Category: Laptop
Satisfied Customers: 29,499
Experience: Own/operate IT/networking company.
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Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Laptop technician: Nathan, Systems Manager replied 19 days ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2010 model tv, that type of failure wouldn’t be surprising. This tv is over double its service life at this point.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new 4k LED tv with a fresh warranty in the $300 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan

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Laptop technician: Nathan, Systems Manager replied 15 days ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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