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I have a new h p laptop I bought about a month ago from

Customer Question
I have a new...

I have a new h p laptop I bought about a month ago from Amazon. It has been working fine but when I tried to turn it on it wouldn’t come on. It has one of those recessed on/off buttons. The undersidenof the computer is warm.

Technician's Assistant: What Operating System (OS) are you running on your HP laptop?

Windows10

Technician's Assistant: Does your HP laptop make any noise when rebooted? Are any of the LED lights on?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The bottom of it seems to be warm.

Submitted: 21 days ago.Category: Laptop
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Customer reply replied 21 days ago
Can you please just cancel this order & refund my $5.
Answered in 3 hours by:
4/3/2018
Laptop technician: syseng, Information Systems Manager replied 21 days ago
syseng
syseng, Information Systems Manager
Category: Laptop
Satisfied Customers: 7,495
Experience: Microsoft Certified Systems Engineer with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is***** apologies for the delay.

What is the exact model number of your computer?

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Customer reply replied 20 days ago
I asked that this order be cancelled and to refund my $5. The computer seems to be working fine now.
Please respond.
Thanks
Laptop technician: syseng, Information Systems Manager replied 20 days ago

Ok and glad the issue is resolved. I will forward your request to customer service.

Best regards,

David.

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Md. Sadique
Md. Sadique, Engineer
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Satisfied Customers: 371
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Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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