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I dont remember my password can i reset it, an acer lap top,

Customer Question
I dont remember my...

I dont remember my password ***** i reset it

Technician's Assistant: What device or product does this involve?

An acer lap top

Technician's Assistant: What's the model and Operating System (OS) of your Acer?

Chromebook 15

Technician's Assistant: What have you tried so far with your Acer? Have you installed any updates recently?

Not as i know of its my wife com

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That all thank you

Submitted: 3 months ago.Category: Laptop
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Customer reply replied 3 months ago
what ever best
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
i want to reset my pass word
Customer reply replied 3 months ago
my email is***@******.***
Customer reply replied 3 months ago
is any one there
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.what should i send
Customer reply replied 3 months ago
do it secure remote ass.
Customer reply replied 3 months ago
what do i need to send for you to take over
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.what do you mean service offers
Answered in 1 hour by:
4/3/2018
Laptop technician: Randy Computer Tech, Computer Support Specialist replied 3 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Laptop
Satisfied Customers: 10,496
Experience: Computer Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

Do you know your google account password?

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Customer reply replied 3 months ago
i think susantemple1965
Customer reply replied 3 months ago
i dont have that much
Customer reply replied 3 months ago
what elese can you do
Laptop technician: Randy Computer Tech, Computer Support Specialist replied 3 months ago
Those are only additional offers. I can help you here in this session.
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Laptop technician: Randy Computer Tech, Computer Support Specialist replied 3 months ago
We will need to reset the password. What is your phone number that ends in 48?
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Laptop technician: Randy Computer Tech, Computer Support Specialist replied 3 months ago
Okay, thank you.
Let me know the 6 digit code when you get the text please.
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Laptop technician: Randy Computer Tech, Computer Support Specialist replied 3 months ago

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Category: Laptop
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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