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Lenovo Flex 5 locked up when I went to update. Message reads…

Customer Question
Lenovo Flex 5 locked...

Lenovo Flex 5 locked up when I went to update. Message reads Preparing Automatic Repair. Any thoughts on how to unlock?

Technician's Assistant: What Operating System (OS) are you running on your Flex?

Win 10

Technician's Assistant: What have you tried so far with your Flex? Have you installed any updates recently?

No. I just got the computer last week.

Submitted: 3 months ago.Category: Laptop
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Answered in 47 minutes by:
4/2/2018
Laptop technician: bbao, Senior Laptop User replied 3 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,821
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Was the laptop recently updated its Windows 10?

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Customer reply replied 3 months ago
No, I received as a new refurbished computer last week
Laptop technician: bbao, Senior Laptop User replied 3 months ago

Okay, the symptom looks like at least an incompatible update was applied. You may simply let the Automatic Repair go (undo the update) and it will be fixed automatically.

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Customer reply replied 3 months ago
how?
Laptop technician: bbao, Senior Laptop User replied 3 months ago

Just try Auto Repair and see what happens.

If the issue persists, as it is newly refurbished, you may fully reset PC without keeping the software and data.

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