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Push power button blinks 5 5imes. Aspire 3830t 6870 win 7.

Customer Question
Push power button...

Push power button blinks 5 5imes

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Aspire 3830t 6870 win 7

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

Its a friends his boss gave it to him (used) forgot to take out password, I was goind to use password ***** from ms but now iits notstarting batt??

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not how stupid I feel...

Submitted: 2 months ago.Category: Laptop
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Answered in 4 minutes by:
4/1/2018
Laptop technician: Md. Sadique, Engineer replied 2 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 3,648
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Customer reply replied 2 months ago
k
Laptop technician: Md. Sadique, Engineer replied 2 months ago

I assume the AC adapter is connected as well.

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Customer reply replied 2 months ago
was going to log on... now wont start, batt ? or did I hitthe wrong key...
Laptop technician: Md. Sadique, Engineer replied 2 months ago

At the bottom side of your laptop, please look for a pinhole. It's a reset hole.

Tell me once you find it.

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Laptop technician: Md. Sadique, Engineer replied 2 months ago

Please follow this link to see how a pinhole looks like PINHOLE IMAGE

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Customer reply replied 2 months ago
two, one with screw, other blk plastic
Laptop technician: Md. Sadique, Engineer replied 2 months ago

Please >>>>click here<<< to see how a pinhole looks like.

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Customer reply replied 2 months ago
ok found 3rd one
Laptop technician: Md. Sadique, Engineer replied 2 months ago

Straighten a paper clip and insert it into the hole and press it for 4-5 seconds to perform a reset.

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Laptop technician: Md. Sadique, Engineer replied 2 months ago

Tell me if it makes any difference to your problem

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Customer reply replied 2 months ago
nope ill try again though
Laptop technician: Md. Sadique, Engineer replied 2 months ago

Okay.

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Customer reply replied 2 months ago
nope still blink 5 times
Laptop technician: Md. Sadique, Engineer replied 2 months ago

This verifies it's a hardware problem and the power is not reaching the laptop.

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Laptop technician: Md. Sadique, Engineer replied 2 months ago

We have to check the following components.
1. AC Adapter

2. Battery

3. DC power jack.

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Customer reply replied 2 months ago
ok do these have fuses?
Customer reply replied 2 months ago
there ok
Laptop technician: Md. Sadique, Engineer replied 2 months ago

When you insert the power cord, do you see any lights/indicator on the laptop glowing up?

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Customer reply replied 2 months ago
the power supply is good the cord is good, the jack is good... it was working 5 min ago... and no , no smoke
Laptop technician: Md. Sadique, Engineer replied 2 months ago

Then it comes down to the battery.

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Customer reply replied 2 months ago
right... thanks have a nice whatever...
Laptop technician: Md. Sadique, Engineer replied 2 months ago

My goal is to give you the best experience possible! I hope I have earned a 5-star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
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Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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