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I had to use the on screen keyboard in order to access this…

Customer Question
I had to use...

I had to use the on screen keyboard in order to access this laptop why wouldn;'t the regular keyboard work. It is functioning now that I was able to get in

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Sculcandy and operating system is Spectrum

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Only the ones that come on when I turned the computer on about 10 days ago. and I just did an update prior to my texting you

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes there is an icon that looks like the Mario brothers game mouth that eats up the dots. I never noticed this icon until i was unable to access my password ***** the keyboard. when I tapped this icon I found out about the screen keyboard

Submitted: 3 months ago.Category: Laptop
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Answered in 7 hours by:
4/1/2018
Laptop technician: bbao, Senior Laptop User replied 3 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,821
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Are you using a Windows tablet with touchscreen support?

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Customer reply replied 3 months ago
Cancel my question
Laptop technician: bbao, Senior Laptop User replied 3 months ago

Okay, I opt out.

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