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Why do I have to pay for toshiba tech support when I have a…

Customer Question
Why do I have...

Why do I have to pay for toshiba tech support when I have a toshiba laptop

Technician's Assistant: What's the model and Operating System (OS) of your Toshiba?

Satellite C55-B5142 Windows 8.1

Technician's Assistant: What have you tried so far with your Satellite? Have you installed any updates recently?

How to get this error message off my laptop toshiba C55-B5142 Satellite windows 8.1

Submitted: 3 months ago.Category: Laptop
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Answered in 11 minutes by:
3/31/2018
Laptop technician: Michael, Computer Software Engineer replied 3 months ago
Michael
Michael, Computer Software Engineer
Category: Laptop
Satisfied Customers: 283
Experience: Senior Consultant & Chief Engineer in systems development environments
Verified

Hi, My name is***** to JustAnswer.com. To make sure I don't miss anything, please give me a minute to review your question.

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Laptop technician: Michael, Computer Software Engineer replied 3 months ago

we r not toshiba. JustAnswer is a pay for support site.

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Customer reply replied 3 months ago
Can you call me
Customer reply replied 3 months ago
It's not on this because I'm on my cell phone which I'd like to be able to talk to somebody but it's on my laptop
Customer reply replied 3 months ago
Are you getting these messages or am I missing something
Customer reply replied 3 months ago
Hello
Laptop technician: Michael, Computer Software Engineer replied 3 months ago

what's ur phone number?

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Customer reply replied 3 months ago
I don't want you to connect to my cell phone I want you to do it to my laptop is that what you're trying to do
Laptop technician: Michael, Computer Software Engineer replied 3 months ago

ignore that message. it's system generated.

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Customer reply replied 3 months ago
Did you get it
Laptop technician: Michael, Computer Software Engineer replied 3 months ago

no.

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Laptop technician: Michael, Computer Software Engineer replied 3 months ago

here is the tip I was talking about.

Power on and off your computer three times
On the third time, your computer will boot into the Advanced Recovery environment
Click Advanced Options
Click Troubleshoot
Click Reset this PC
Click Keep my files
Choose your account
Enter your password
Click Continue
Click Reset

If that does not work

Go to a working computer, download, create a bootable copy, then perform a clean install.

Step 1: How to download official Windows 10 ISO files
http://answers.microsoft.com/en-us/windows/wiki...

Step 2: How to: ***** ***** clean install of Windows 10
http://answers.microsoft.com/en-us/insider/wiki...

If there are files on the drive you want to recover, see - How to: ***** ***** Custom install of Windows 10
http://answers.microsoft.com/en-us/insider/wiki...

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Laptop technician: Sandy, Computer Enthusiast replied 3 months ago
Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6,883
Experience: B. Tech, 10+ years of experience
Verified

Hi, I'm Sandy. I will work with you today.

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Laptop technician: Sandy, Computer Enthusiast replied 3 months ago

Please order recovery disc under the link given below:

https://support.toshiba.com/repair

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Laptop technician: Sandy, Computer Enthusiast replied 3 months ago

Please follow on-screen instructions to fix it.

If that does not work, please order Toshiba recovery disc under the link:

https://support.toshiba.com/repair

If you have other queries, please let me know.

I will be glad to answer your any follow up queries.

And kindly take a second to rate my service(-OK or more-by scrolling up and clicking stars at the top of the page and choose Submit).

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Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6,883
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