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My Dad passed away and i have his laptop, there is no

Customer Question
My Dad passed away...

My Dad passed away and i have his laptop, there is no password ***** get into it, where do i begin > ?/

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

/micro 10

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

I cant get past the password ***** hitting f8 to get into a safe mood, cant even do that

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I guess not

Submitted: 4 months ago.Category: Laptop
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Customer reply replied 4 months ago
Toshiba satellite L 505
Answered in 9 minutes by:
3/30/2018
Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 4 months ago
sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Laptop
Satisfied Customers: 6,154
Experience: Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 4 months ago

If you want to use the laptop then, it will be better to reset the laptop to factory defaults, which will erase all the data and reset the laptop to out of the box condition.Do you want to try that?

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Customer reply replied 4 months ago
Its a Toshiba Satellite L 505 Operating system is windows 7 Im into the setup Utility, but cant even start it in the safe mood.
Customer reply replied 4 months ago
im texting you on my computer, i need to get into my dads computer
Laptop technician: sudipto_dutta, Computer Hardware Engineer replied 4 months ago

If you want to use the laptop then, it will be better to reset the laptop to factory defaults, which will erase all the data and reset the laptop to out of the box condition.Do you want to try that?

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