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Cant open the dvd tray. SatellitsC875d might be 10yes old.

Customer Question
Cant open the dvd...

Cant open the dvd tray

Technician's Assistant: Who makes your media player? How old is it?

SatellitsC875d might be 10yes old

Technician's Assistant: What have you tried so far with your media player?

Just trying to open with the latch you need and use for it to pop open

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No just how this to get this tray to pop out

Submitted: 4 months ago.Category: Laptop
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Answered in 29 minutes by:
3/30/2018
Laptop technician: Sheri, Expert replied 4 months ago
Sheri
Sheri, Expert
Category: Laptop
Satisfied Customers: 847
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. On the front of the CD drive there is a small pinhole. You can use the end of a paperclip and insert it in the hole and press it in. This is the manual release.

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

Regards,

Sheri-Expert

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Laptop technician: Sheri, Expert replied 4 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Category: Laptop
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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