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Getting a blue screen several times an hour. Microsoft

Customer Question
Getting a blue screen...

Getting a blue screen several times an hour. Microsoft storej as had it for several days at a time, twice yet I still get the blue screen. Very maddening.

Technician's Assistant: What device or product does this involve?

Asus notebook model Q503U

Technician's Assistant: What Operating System (OS) are you running on your Q503U?

Windows

Technician's Assistant: What have you tried so far with your Q503U? Have you installed any updates recently?

Just automatic updates from Microsoft

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, this is all I have had with an Asus product( my third one)

Submitted: 3 months ago.Category: Laptop
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Answered in 5 hours by:
3/30/2018
Laptop technician: AaronB, Computer Support replied 3 months ago
AaronB
AaronB, Computer Support
Category: Laptop
Satisfied Customers: 546
Experience: Thirteen years experience providing computer IT support.
Verified

Hello,

My name is ***** ***** I can assist you. I can help you either via Remote Connection or this chat. Perhaps you have some malware, spyware, and or viruses?

If not there are a couple of system scans I can help you run that may fix your issue.

Thanks,

Aaron

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Customer reply replied 3 months ago
Sorry, but at 6:05 this evening the computer froze up and shut down for good. Too much info to pass forward. Too many questions from you. No time to repair. Lost too many days work, including today. I am on a deadline. Not satisfied. Had to pay for a new computer while waiting for questions. Not satisfied.Bruce
Customer reply replied 3 months ago
Sorry Aaron. It is too late and too much $$$ to repair if I cud.No thanks.
Laptop technician: bbao, Senior Laptop User replied 3 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,805
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Please upload a photo of the blue screen for review. Thanks.
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Customer reply replied 3 months ago
Sorry, but I am done here, and not completely satisfied. Sorry bbao but you came in too late. Laptop died, bought a new one.
My apologies to you.
Laptop technician: bbao, Senior Laptop User replied 3 months ago
That’s alright. Thanks for the update. Enjoy your new laptop ans weekend.
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Laptop technician: Josh, Computer Enthusiast replied 3 months ago
Josh
Josh, Computer Enthusiast
Category: Laptop
Satisfied Customers: 21,933
Experience: Laptop expert
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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