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It is my laptop. have changed my screen password on my hp…

Customer Question
It is my laptop...

It is my laptop. have changed my screen password ***** my hp pavilion.

Technician's Assistant: What Operating System (OS) are you running on your Pavilion?

I don/t know. How can I find Out?

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your Pavilion? Have you installed any updates recently?

I am not sure. This weekend I was trying to work through a Netflix problem and accidentally changed to screen name.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am in the dark. I never have done this before.

Submitted: 3 months ago.Category: Laptop
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Answered in 10 hours by:
3/30/2018
Laptop technician: Richard, Laptop Specialist replied 3 months ago
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 47,275
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thanks for your Question. My name is ***** ***** I look forward to assisting you.

Can you tell me the version of windows you are using please?

Thank you

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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
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Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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