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I need to get my password to open up my laptop. Is there a…

Customer Question
I need to get my...
I need to get my password ***** open up my laptop. Is there a flash drive that will capture of the passwords if we plug it in to the laptop
Submitted: 3 months ago.Category: Laptop
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Answered in 8 hours by:
3/29/2018
Laptop technician: syseng, Information Systems Manager replied 3 months ago
syseng
syseng, Information Systems Manager
Category: Laptop
Satisfied Customers: 7,839
Experience: Microsoft Certified Systems Engineer with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

If your laptop runs Windows 10, 8, or 7 do the following to reset the password:

First, obtain a Windows installation disc/USB flash drive. If you do not

have one you can make one using the tool at the link below:

click here

Boot your computer off the Windows installation disc.
Press Shift and F10 together to open a command prompt after the computer

finished booting.
Next, run the following commands in order:

diskpart
list vol

Identify your Windows installation partition drive letter from the list

presented.
Type

Exit

and press Enter.
Type the drive letter of your partition (for example, D: ) and press Enter.
Type

cd \Windows\System32

and press Enter. Then type

ren Utilman.ex_ Utilman_old.ex_

and press Enter. Then type

copy cmd.ex_ Utilman.ex_

and press Enter.

And then reboot then computer.

At the logon screen click the Accessibility Options icon.

When the command prompt opens, run the following commands, replacing

user_account with the name of the account you want to reset the password:

net user user_account *

Type in a new password ***** prompted, then type in the new password ***** to

confirm.

Login to the computer.

Go back to C:\Windows\System32 and delete the Utilman.ex_ made earlier, and

rename Utilman_old.ex_ to Utilman.ex_

Note: When any of the words above ends in an underscore, replace the

underscore with the letter e before running the command.

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Laptop technician: syseng, Information Systems Manager replied 3 months ago

Hello,

Do you still need assistance?

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syseng
syseng
syseng, Information Systems Manager
Category: Laptop
Satisfied Customers: 7,839
7,839 Satisfied Customers
Experience: Microsoft Certified Systems Engineer with over 18 years experience in configuration and troubleshooting

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