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Im having trouble with my ac adapter. My laptop won't

Customer Question
Im having trouble with...

Im having trouble with my ac adapter. My laptop won't charge. Do i need a new ac adappter?

Technician's Assistant: Did you try charging your laptop from a different power source?

Yes

Technician's Assistant: Are you using the charger that came with your laptop, or an aftermarket charger?

The one that came with my laptop

Submitted: 3 months ago.Category: Laptop
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Answered in 2 minutes by:
3/28/2018
Laptop technician: technicalcat, Computer Technician replied 3 months ago
technicalcat
technicalcat, Computer Technician
Category: Laptop
Satisfied Customers: 2,588
Experience: IT professional with over 20 years experience.
Verified

Hello and thank you for using JustAnswer. This is an independent, fee-based technical support site.

My name is ***** ***** I look forward to helping you now.

When you plug in the adapter, do you have any indicator the laptop is charging? Any lights?

Also, do you normally have a light on the adapter itself when it's plugged in?

NOTE: To reply to me, please type your message in the box below and click the button to send.

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