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I have forgotten my password and can not open it. Toshiba…

Customer Question
I have forgotten my...

I have forgotten my password ***** can not open it.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Toshiba C75D-B7304?

Technician's Assistant: What have you tried so far with your C75D-B7304? Have you installed any updates recently?

No , have not used it in quit a while

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Really not sure if it has windows 7 or 10. I think 10

Submitted: 3 months ago.Category: Laptop
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Answered in 9 minutes by:
3/27/2018
Laptop technician: Byron, PC Support Tech replied 3 months ago
Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 3,352
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

If you have Windows 10 on the laptop, when you start it up and arrive at the login screen

you will see 3 icons in the lower right corner: Wi-Fi>>>Ease of Access>>>Power

Is that what your screen looks like?

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Customer reply replied 3 months ago
Sorry but I canceled this supscription
Laptop technician: Byron, PC Support Tech replied 3 months ago

Thank you. This will be a one-time only question in that case. Do you have Windows 10?

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