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My laptop keeps asking me to enter HDD/Sspp. Toshiba

Customer Question
My laptop keeps asking...

My laptop keeps asking me to enter HDD/Sspp

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Toshiba Satellite L655-S5150.

Technician's Assistant: What have you tried so far with your Satellite? Have you installed any updates recently?

Windows 7

Submitted: 3 months ago.Category: Laptop
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Customer reply replied 3 months ago
HHD/SSD password
Answered in 8 minutes by:
3/26/2018
Laptop technician: Dan, Computer Support Specialist replied 3 months ago
Dan
Dan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 2,541
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Does anyone else have access, or use your computer?

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Customer reply replied 3 months ago
It was my sons computer when he was in school
It say this at start up
Laptop technician: Dan, Computer Support Specialist replied 3 months ago

Have you checked with him to see if he set a password?

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Customer reply replied 3 months ago
How would you be able to connect to it,when I can't get into it at all.....
Customer reply replied 3 months ago
I'm on my ipad right now
Laptop technician: Dan, Computer Support Specialist replied 3 months ago

You may disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site.

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Customer reply replied 3 months ago
Ok
Laptop technician: Dan, Computer Support Specialist replied 3 months ago

Have you checked with your son to see if he set a password?

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Customer reply replied 3 months ago
He doesn't remember
Laptop technician: Dan, Computer Support Specialist replied 3 months ago

Okay, well this type of password ***** be very difficult to defeat. Are you able to access the BIOS to possibly check if the HDD password ***** be disabled?

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Customer reply replied 3 months ago
Where would I find it
Laptop technician: Dan, Computer Support Specialist replied 3 months ago

Turn off your laptop. Wait 30 seconds and turn your laptop back on and as it is starting, Press F2 key about once per second until the BIOS menu screen appears.

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Customer reply replied 3 months ago
It shows main,security,power,management,advance,boot,and exit
Laptop technician: Dan, Computer Support Specialist replied 3 months ago

Try security first.

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Laptop technician: Dan, Computer Support Specialist replied 3 months ago

Do you see any indication of the BIOS version?

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Customer reply replied 3 months ago
No sir
Customer reply replied 3 months ago
Now it keeps shutting down
Laptop technician: Dan, Computer Support Specialist replied 3 months ago

After you have entered the BIOS?

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Customer reply replied 3 months ago
Before
Laptop technician: Dan, Computer Support Specialist replied 3 months ago

Power it off for a minute and try again.

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Customer reply replied 3 months ago
Ok it's not working thanks for everything
Customer reply replied 3 months ago
How do I cancel the subscription .
Laptop technician: Dan, Computer Support Specialist replied 3 months ago
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Dan
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Dan, Computer Support Specialist
Category: Laptop
Satisfied Customers: 2,541
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Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.

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