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My Toshiba doesn't have sound anymore and it shows under…

My Toshiba doesn't have...

My Toshiba doesn't have sound anymore and it shows under Outlook shows an X under icon "work off line" can't seem to connect to my HP printer.how do I fix it (I'm not very computer savy)

Technician's Assistant: How are you connecting to your HP printer: wirelessly or by USB?

Old way through USB

Technician's Assistant: When did you last update the printer driver software?

When I first installed it many years ago, can't even find HP F4480 on any web

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It used to work but once I changed ink cartridges it won't recognize commands and shows "print-error"

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Answered in 2 minutes by:
3/26/2018
TaylorTech
TaylorTech, Lead Technician / Owner
Category: Laptop
Satisfied Customers: 2,368
Experience: 16 Years experience in Laptop repair and upgrades, 4 Certifications in computers and electronics.
Verified

Hi my name is ***** ***** will be assisting you with this issue today

Sounds to me like you may have a virus present... Would you like me to login and take a look?

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Customer reply replied 27 days ago
sure but I do have mcavvie virus protection

The problem is, once you get a virus slip past the filter it takes over and Mcafee isnt very good to start with

TaylorTech
TaylorTech, Lead Technician / Owner
Category: Laptop
Satisfied Customers: 2,368
Experience: 16 Years experience in Laptop repair and upgrades, 4 Certifications in computers and electronics.
Verified
TaylorTech and 87 other Laptop Specialists are ready to help you
Ask your own question now

Please click HERE and then open the downloaded file to connect to me

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Customer reply replied 27 days ago
what are you asking me I don't want to see communications or apps on my iphone its the computer/printer not connecting

You need to be on the computer to open the file so I can connect... Please put your phone down and go to your email on the computer

Open up a JUST ANSWER email and open this conversation THEN click on my link

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Customer reply replied 27 days ago
like I said I'm not computer savey and so far I haven't been able to joggle back and fort cause outlook tells me I'm not working offline so can't open any attachments or links

Use a computer browser to access your email NOT outlook

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Access your email account through Google Chrome or Firefox, depending what you have on your computer

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Customer reply replied 27 days ago
like I said I'm not computer savey and all I know is outlook for my emails

What is after the @ symbol on your email address?

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WHO do you get your email through? Did you get this through gmail?

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Customer reply replied 27 days ago
don't know my set tis up years ago

OK we will have to forget that idea haha cause I have no way to help you get into your email if you dont know whos its thru

Lets go to plan B......

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Customer reply replied 27 days ago
whats plan b

Please click HERE and download Malwarebytes to your computer, you will then need to open and install it.

Run a full scan of your system and let me know if anything red is found please

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Nevermind, open internet browser on your computer

Search malwarebytes and download it for windows

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Customer reply replied 27 days ago
Its downloading 2 min remaining

Thanks.. Once downloaded, open it up and go through installation process

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Customer reply replied 27 days ago
Ok its installed now what

Run a scan on your computer and let me know once completed what is found in RED

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Customer reply replied 27 days ago
Ok finished
10 threats

Anything in RED?

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Customer reply replied 27 days ago
Malware 3 others look more orange

Ok bingo, the malware is the issue here

click to quarantine and once done it will prompt you to restart so please do so

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Customer reply replied 27 days ago
didn't just wanted me to close and upgrade
should I shut down computer?
Customer reply replied 27 days ago
I thought you were going to get into my computer

Did you qurantine the items?

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Customer reply replied 27 days ago
Yup

OK it will tell you to restart, so restart

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After the restart, try to use your outlook again and try to get to your email so I CAN get in to your computer

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Customer reply replied 27 days ago
Ok so im back in Outlook and on the screen from your email u sent
There is an x Outlook is working off line and cannot download pictures from the internet
Now i used to be able to right click my mouse and everything would be fine
Now all it ahows me if i want tp paste, copy save this stupid box

Baby steps..... Have you opened our conversation up yet on your computer?

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Customer reply replied 27 days ago
yup am talking to you now

Excellent work ok now click HERE and open the download to connect with me

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Customer reply replied 27 days ago
MT would d98675 be password ***** to fit the ......

We are in session - System note

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Customer reply replied 27 days ago
What does that mean? Looks like the upload is slow as molasses
Customer reply replied 27 days ago
once its loaded will it allow me to connect to my printer which started this while process
Customer reply replied 27 days ago
Not too sure why there is a (copy 1)

Please dont respond here... Im working on it

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Customer reply replied 27 days ago
Should i shut it down all the lights are flashing

no

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Customer reply replied 27 days ago
Im wondering if d98675 is the password

Office should be done shortly

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Customer reply replied 27 days ago
Im missing my afternoon nap

You can lay down if you want to haha... Just keep your phone handy in case I need you

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Customer reply replied 27 days ago
Just kidding

:-)

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Customer reply replied 27 days ago
Just charging my phone on laptop

No worries

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Customer reply replied 27 days ago
Its actually an F4480 HP
Plus the power button is green but flashing should i turn it off and power it up again?
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TaylorTech
TaylorTech
TaylorTech, Lead Technician / Owner
Category: Laptop
Satisfied Customers: 2,368
2,368 Satisfied Customers
Experience: 16 Years experience in Laptop repair and upgrades, 4 Certifications in computers and electronics.

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