Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

My video links in stories, emails and Facebook are zooming…

Customer Question
My video links in...

My video links in stories, emails and Facebook are zooming in to where they are unrecognizable. The audio is fine. I tried zooming out but that does not work.

Technician's Assistant: When did you last update Facebook?

My apps update automatically

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Can I send a document with an example of the problem.

Submitted: 1 month ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 13 minutes by:
3/26/2018
Laptop technician: bbao, Senior Laptop User replied 1 month ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,365
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> My video links in stories...

What do you mean by "stories"?

> video links .. are zooming in to where they are unrecognizable.

Can you please upload a screenshot showing the exact, original error message? Thanks.

Ask Your Own Laptop Question
Customer reply replied 1 month ago
I typed a reply on my laptop and I use the add files option to upload a WordPad picture of the problem. However it doesn’t appear to be sending.
Laptop technician: bbao, Senior Laptop User replied 1 month ago

Do you mean you have captured the required screenshot but just can't upload it to JustAsnswer site?

Ask Your Own Laptop Question
Customer reply replied 1 month ago
Nothing happens when I click “send”.
Laptop technician: bbao, Senior Laptop User replied 1 month ago

mmmm, can you please (1) clean all cookies and try again, or (2) try using another web browser?

Thanks for your effort anyway.

Ask Your Own Laptop Question
Customer reply replied 1 month ago
I am trying with IE instead of Chome. I am adding the wordpad doc that shows the video as played and the cursor on the timeline that shows what should be playing.
Customer reply replied 1 month ago
Tried two times to send the document. Got the following error each time on your website.
We're sorry – an unknown error occurred. Please try again.
Laptop technician: bbao, Senior Laptop User replied 1 month ago

Oh, do not use IE, it is a discontinued product and not well compatible with most today's sites based on HTML 5 with dynamic content. Yes, please use Chrome, always. Thanks.

Ask Your Own Laptop Question
Laptop technician: bbao, Senior Laptop User replied 1 month ago

What's the file format to be upload? If it is not common formats such as .doc, .xls or .txt, please compress the file into ZIP format before uploading it. Thanks!

Ask Your Own Laptop Question
Customer reply replied 1 month ago
Trying again with Chrome. Zipped the file and trying again.
Laptop technician: bbao, Senior Laptop User replied 1 month ago

Well received. Thanks for the effort mate.

Ask Your Own Laptop Question
Customer reply replied 1 month ago
The file picture shows what the video is playing and the cursor on the timeline shows what the full screen should be. I should also mention that Youtube plays fine.
Laptop technician: bbao, Senior Laptop User replied 1 month ago

Do you mean the video clip can be play but the picture is blurred while audio is okay?

Ask Your Own Laptop Question
Customer reply replied 1 month ago
Like the screen shot shows it zooms into the very center of the video. But it is playing the video and the audio works.
Laptop technician: bbao, Senior Laptop User replied 1 month ago

Interesting. But technically, it should be a decoding or decoder issue. Did other video clips work well on the SAME site before (of course with the same Chrome browser)?

Ask Your Own Laptop Question
Laptop technician: bbao, Senior Laptop User replied 1 month ago

BTW, please provide the full link of the given link and let me try the same link from my Chrome browser running under Windows as well. Thanks.

Ask Your Own Laptop Question
Customer reply replied 1 month ago
Sending video screenshot with URL of time of the video. This is a different video from a Facebook page.
https://www.facebook.com/AmericaVersusbyattn/videos/1797696843871900/?t=12
Laptop technician: bbao, Senior Laptop User replied 1 month ago

The video can be correctly played from my side in both Windows and Mac. It should be an decoder or add-on issue. Please

(1) reset Chrome to the default setting.

(2) if not helped, disable all existing add-on of your Chrome.

Please let me know how it works. Thanks.

Ask Your Own Laptop Question
Customer reply replied 1 month ago
By all of the add-ons do you mean the extensions?
Customer reply replied 1 month ago
Are the add-ons the extensions?
Laptop technician: bbao, Senior Laptop User replied 1 month ago

Oh, yes. those listed HERE.

Sorry for using different terminology.

Ask Your Own Laptop Question
Customer reply replied 1 month ago
Back to default settings. Still bad. Removed all extensions. Rebooted. Still bad.
Laptop technician: bbao, Senior Laptop User replied 1 month ago

Please try two more things:

1. If you are running Windows 10, please try using Edge to visit the same link. I guess it should be okay for Edge.

2. If Edge doesn't work as well, I have to speculate if some restrictions applied on your network. Where are you at the moment? Are you staying on a corporate network or accessing the Internet from a cafe or library or school network?

Ask Your Own Laptop Question
Customer reply replied 1 month ago
Same on Edge. It is the same on IE. I am at home on my network. I don't have any problems on my iPhone or iPad. My wife or son also are having no problems.
Laptop technician: bbao, Senior Laptop User replied 1 month ago

Then this does indicate something wrong at system level - the Windows and its applications. Can I have a list of all applications installed on your computer. You can find the list under Control Panel > Programs and Features. Thanks.

Ask Your Own Laptop Question
Customer reply replied 1 month ago
That was what I figured which was why I started with Toshiba support.
I attached three snips of programs in date order so you can see what was most recently changed. I think the problem began over a month ago but not last year. I have tinkered with it at times for some weeks.
Customer reply replied 1 month ago
I need to retire for the night. If you come up with anything, the text messages have been working. I am curious how exposed I might be now that all of my add-ons are gone. Some of them were my Norton security.
Laptop technician: bbao, Senior Laptop User replied 1 month ago
Outside at the moment. Will review. Good night for now and update you tomorrow.
Ask Your Own Laptop Question
Was this answer helpful?
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 371
371 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

371 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Byron

Byron

PC Support Tech

318 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

314 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

Shefin

Shefin

Laptop Support Specialist

310 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

IT Miro

IT Miro

Computer Scientist

199 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
I have a toshiba portege m780. For some reason, the dvd
Hello. I have a toshiba portege m780. For some reason, the dvd isn't being registered on the system. Are there any driver files I need to acquire to remedy this? Thank you, Barry ***. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
My Toshiba Satellite laptop: Keys to not stick but will not
My Toshiba Satellite laptop: Keys to not stick but will not always accept input. Some keys more frequent rejection than others. Is there a fix? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have been looking into buying a toughbook computer. I have
I have been looking into buying a toughbook computer. I have used some in the past and they seemed to be slow. I use my laptop in a repair shop environment almost every day. Do you have any recommenda… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
286 satisfied customers
At last the new credit card is ready, so I can have your
At last the new credit card is ready, so I can have your assistance to fix my laptop now please. Penny… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Several of the keys have to be pounded on 5 or 6 times to
Several of the keys have to be pounded on 5 or 6 times to respond. … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
368 satisfied customers
Have a c50d-c toshiba laptop. All of a sudden I need
Hello .have a c50d-c toshiba laptop. All of a sudden I need password ***** I push power button. Blue box in center of screen. … read more
bbao
bbao
Senior Laptop User
1,365 satisfied customers
How can I "reverse pixels" from 8 x10" glass plate negatives
How can I "reverse pixels" from 8 x10" glass plate negatives to obtain a positive image in digital form. … read more
bbao
bbao
Senior Laptop User
1,365 satisfied customers
It boots up looking for the on screen keyboard and not the
it boots up looking for the on screen keyboard and not the labtop keyboard … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have an Acer Aspire S Intel Core i7. The problem I cannot
I have an Acer Aspire S Intel Core i7. The problem I cannot fix is the mouse icon keeps jumping around, the screen keeps enlarging or shrinking, windows keep closing. WTF? I'm no newbie to computers--… read more
Richard Freese
Richard Freese
Computer Security Officer
BSBA
24 satisfied customers
I Have a Toshiba laptop which has been out of service for
I Have a Toshiba laptop which has been out of service for about 3 years and I have decided to update and use. This proceeded OK until a notice appeared as follows," Its time to enter the product key."… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
Had this voice come across my computer telling me my
had this voice come across my computer telling me my computer had been taken over and all my info was going out over the internet. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
660 satisfied customers
Cursor jumps around (not just when typing) opens and closes
cursor jumps around (not just when typing) opens and closes whatever it rolls over … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Its not my laptop its my tv. Its my tv. So sorry but its not
so sorry but its not my laptop its my tv can i speak to a tv tech please thx … read more
bbao
bbao
Senior Laptop User
1,365 satisfied customers
I don't have the TV problem it is my RCA lap top I just
I don't have the TV problem it is my RCA lap top I just bought. I have one for 5 years old . Now I don't know how to get this one running. I am 90 now so I forgot what to do … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
HOW DO I RESTORE MY LAPTOP TO FACTORY SETTINGS WITHOUT A
HOW DO I RESTORE MY LAPTOP TO FACTORY SETTINGS WITHOUT A RECOVERY DISK … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
428 satisfied customers
The cursor randomly becomes uncontrollable - it wanders all
The cursor randomly becomes uncontrollable - it wanders all over the screen like an ant and I cannot control it … read more
bbao
bbao
Senior Laptop User
1,365 satisfied customers
The tab key popped off on my Lenovo Yoga and I can't figure
Hi, the tab key popped off on my Lenovo Yoga and I can't figure out how to reattach it. All of the videos online have keys that are shaped differently than my key … read more
bbao
bbao
Senior Laptop User
1,365 satisfied customers
Just added the &s to my laptop, had minor trouble shutting
Just added the b&s to my laptop, had minor trouble shutting down, but now I can't open it. Says the login service is not accessible. What do I do? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x