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I forgot my HP computer password and I'm locked out? Hp

Customer Question
I forgot my HP...

I forgot my HP computer password ***** I'm locked out ?

Technician's Assistant: What device or product does this involve?

Hp laptop2000

Technician's Assistant: What HP model do you have? And the Operating System (OS)?

Microsoft

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Locked out forgot password ***** 2000 laptop ?

Technician's Assistant: What Operating System (OS) are you running on your 2000?

Windows

Technician's Assistant: What have you tried so far with your 2000? Have you installed any updates recently?

No I was hacked and the Tec company that worked on it and tryed to clean out my checking acc of 821.00 bank blocked holding me for200.00 dollars ransom !!

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No connect me

Submitted: 4 months ago.Category: Laptop
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Answered in 20 hours by:
3/25/2018
Laptop technician: Elgin Vega,
 replied 3 months ago
Elgin Vega
Category: Laptop
Satisfied Customers: 191
Experience: Tech Support annalist at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

What operating system is installed in the computer?

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Customer reply replied 3 months ago
I think I've already got it figured out ! Will I still be changed ?
Laptop technician: Elgin Vega,
 replied 3 months ago

so you dont need the service?

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Customer reply replied 3 months ago
No
Laptop technician: Elgin Vega,
 replied 3 months ago

Ok, have a nice day.

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Laptop technician: Josh, Computer Enthusiast replied 3 months ago
Josh
Josh, Computer Enthusiast
Category: Laptop
Satisfied Customers: 21,964
Experience: Laptop expert
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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