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I have an Asus P-series laptop that is still under warranty.

Customer Question
It won't boot up at...
I have an Asus P-series laptop that is still under warranty. It won't boot up at all
Submitted: 3 months ago.Category: Laptop
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Answered in 5 minutes by:
3/24/2018
Laptop technician: bbao, Senior Laptop User replied 3 months ago
bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 1,805
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Do you see Asus logo after powering on?

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Customer reply replied 3 months ago
no nothing
Customer reply replied 3 months ago
I think I just need to know where I can take it to get it fixed
Laptop technician: bbao, Senior Laptop User replied 3 months ago

Where are you located?

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Customer reply replied 3 months ago
Clarendon Texas
Customer reply replied 3 months ago
When you turn it upside down you can hear something rattling inside
Laptop technician: bbao, Senior Laptop User replied 3 months ago

I am working on it to find lout a nearest service center for you.

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Customer reply replied 3 months ago
Sorry I accidently turned the power off. I tried to boot the laptop up and it does have ASUS In Search of Incredible on the screen
Customer reply replied 3 months ago
It went through trying to boot up and said it was looking for the previous version of Windows
Customer reply replied 3 months ago
How can you logon to it?
Laptop technician: bbao, Senior Laptop User replied 3 months ago

If so, it should be caused by recent Windows update. A common issue of Windows 10.

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Customer reply replied 3 months ago
If this issue is due to a windows update how can I fix it?
Customer reply replied 3 months ago
Are you still there? or did I lose you when I turned the computer off?
Laptop technician: Moses C,
 replied 3 months ago
Moses C
Category: Laptop
Satisfied Customers: 934
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I will be the expert in assisting with the issue you are having.
can you explain me a bit more about this

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Laptop technician: Moses C,
 replied 3 months ago

is it not powering on?

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Customer reply replied 3 months ago
It does power up and the Asus logo does appear (I said earlier that it didn't).....It goes through a boot up process saying it is trying to retrieve a previously installed version of Windows.....but then it just goes back to the logo.
Customer reply replied 3 months ago
I am not at home where the laptop is currently.
Customer reply replied 3 months ago
I am home now if you can look at it
Laptop technician: Moses C,
 replied 3 months ago

can you take a picture of the screen while it booting and then it goes to the loop using your mobile phone and post it here.

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