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I have a new Dell lap top,,when I try to my Magellan GC to…

Customer Question
I have a new...

I have a new Dell lap top,,when I try to my Magellan GC to download a location, I get the message that Magellan Communicatop is not found . I then download cummunactor file 115.exe . and it loads fully , bujt I still get same message, " Cummunictor not found.. whats next.. I even reset my Gc to factory settings

Technician's Assistant: What's the model and Operating System (OS) of your Dell?

Windows 10

Technician's Assistant: What have you tried so far with your Dell? Have you installed any updates recently?

Nope

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Thats about ti,,,,can it be fixed or do I need to get a new unit.. NY GC has v 1.655555 map 10

Submitted: 3 months ago.Category: Laptop
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Answered in 21 minutes by:
3/23/2018
Laptop technician: TaylorTech, Lead Technician / Owner replied 3 months ago
TaylorTech
TaylorTech, Lead Technician / Owner
Category: Laptop
Satisfied Customers: 2,629
Experience: 16 Years experience in Laptop repair and upgrades, 4 Certifications in computers and electronics.
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Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

I would delete the Magellen software from your computer

Restart your computer

Download and install the software and see if a brand new connection will help this situation

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