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The new battery will not work. It is like the laptop does…

The new battery will...

The new battery will not work. It is like the laptop does not recognize it is there. All I get is a black screen

Technician's Assistant: What Operating System (OS) are you running on your laptop?

I'm a internet dummy, where do you find that

Technician's Assistant: Does your laptop make any noise when rebooted? Are any of the LED lights on?

There are lights on now but when I put the new battery in there are no lights

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Answered in 1 minute by:
3/23/2018
Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 47,240
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thanks for your Question. My name is ***** ***** I look forward to assisting you.

Do you mean when there is no battery in the Laptop it will start but as soon as you put a battery in it it will not start?

Please let me know

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Customer reply replied 3 months ago
It is a new battery and when I put it in the screen goes blank

when there is no battery in the Laptop does it then start?

Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 47,240
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified
Richard and 87 other Laptop Specialists are ready to help you
Ask your own question now

Please provide me the phone number to call you on

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Customer reply replied 3 months ago
If I try that and the screen goes blank will I lose you?

This is the one you need, it matches the power requirements

https://www.amazon.com/Toshiba-PA3817U-1BRS-PA3818U-1BRS-Laptop-Battery/dp/B0040UGYKQ

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Customer reply replied 3 months ago
Richard,
That text you sent is for a battery with the 4400 mAh not the 48 wh that I need

It is, look on the description

  • Battery Type: 6-cell Li-ion; Voltage: 10.8V; Capacity/Energy Storage: 4400mAh/48Wh
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Richard
Richard
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