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I've have misplaced my start-up disk and I did a reset some…

Customer Question
Hi, I've have misplaced...

Hi, I've have misplaced my start-up disk and I did a reset some time ago and almost all of my apps have been removed. Is there a way to restore them or get a replacement disk. I have an Aspire 17 ES1-711-P1UV

Technician's Assistant: What Operating System (OS) are you running on your Aspire?

Windows 10 It came with windows 8 but updated on it's own

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

Yes I've spoke with MS support to enable JavaScript and cookies as I wasn't able to locate the tool button.

Submitted: 3 months ago.Category: Laptop
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Answered in 11 minutes by:
3/22/2018
Laptop technician: AaronB, Computer Support replied 3 months ago
AaronB
AaronB, Computer Support
Category: Laptop
Satisfied Customers: 548
Experience: Thirteen years experience providing computer IT support.
Verified

Hello,

My name is ***** ***** I can try to assist you. What type of reset did you perform on your computer? Did you perform a factory recovery?

Did you reset your computer from Windows 10 to Windows 8? If you did NOT perform a factory recovery, you could try performing a Windows system restore. Click on the "Cortana" search icon.

Type in "System Restore" in a search box. Choose "Create a restore point". You should have been taken to a window with "System Protection" tab selected.

In this tab click on "System Restore...". Click "Next" on "Restore system files and settings". Choose a restore point by clicking on one, then click "Next". Try to choose a restore point back to before you were having this problem.

Click on "Finish" to confirm your restore point. Windows 10 system restore will need to restart your computer and can take awhile to run. Eventually Windows 10 will boot normal.

Hopefully, this will fix your problem.

Thanks,

Aaron

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