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Using Quicken2002. Register shows current date, but only…

Customer Question
Using Quicken2002. Register...

Using Quicken2002. Register shows current date, but only displays transactions up to 2011. How do I get it to show all transactions to current date?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Window 7 I think Dell

Technician's Assistant: What have you tried so far with your Dell? Have you installed any updates recently?

Don't belioeve we've installed updates to Quicken. There have been other updates -as in Norton

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Doni';t think so.

Submitted: 3 months ago.Category: Laptop
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Answered in 12 minutes by:
3/22/2018
Laptop technician: Sergil Cave, Laptop Engineer replied 3 months ago
Sergil Cave
Sergil Cave, Laptop Engineer
Category: Laptop
Satisfied Customers: 18
Experience: Cyber-Security Administrator at Chesapeake Utilities
Verified

Hello my name is ***** ***** I have been assigned to your case. In version of Quicken, are you able to go to Edit on the top menu bar > Preferences > Register?

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Customer reply replied 3 months ago
Edit does not give me a 'preferences' option. Let's try to do it without the 'secure connection' option.
Laptop technician: Sergil Cave, Laptop Engineer replied 3 months ago

Oh yeah that is fine, that is the system automatically notifying you. You can go ahead and reject the secure connection option. When you click on Edit, what menus do you see?

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Customer reply replied 3 months ago
Cut,coy, find & replace, transaction, options (one of which is 'register')
Laptop technician: Sergil Cave, Laptop Engineer replied 3 months ago

Okay great, click on Options and go into the 'Register" section, what are your options there?

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Customer reply replied 3 months ago
3 tabs: Display, Miscellaneous, and Quick Fill. Display hasw memo befor date, etc.
Laptop technician: Sergil Cave, Laptop Engineer replied 3 months ago

I believe that Display is the menu to be in, what are the options under Display?

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Customer reply replied 3 months ago
Register fields: show date in first column; show memo before category; Show buttons on Quick Fill fields; REGISTER APPEARANCE: use color shading; show action toolbar
Laptop technician: Sergil Cave, Laptop Engineer replied 3 months ago

Okay then it must be located different in the older version of Quicken. Lets go back to the actual register, what happens when you sort it by Date? You would click on the Date Column in the register.

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Customer reply replied 3 months ago
Show transactions through 3-01-11. I entered a new transaction of 2-21-18, which shows, and today's date shows, a ;'new balance shows, but nothing in between.
Laptop technician: Sergil Cave, Laptop Engineer replied 3 months ago

Okay I am going to opt out of this because I dont have a clear visual on what you are looking at. I will escalate this ticket to another engineer who is more familiar with this version of Quicken.

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Customer reply replied 3 months ago
okay. Thanks, Sergi.
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