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Wrong choice, sorry. I have a toshiba automatic backup

Customer Question
Wrong choice, sorry. Technician's...

Wrong choice, sorry.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

I have a toshiba automatic backup portable device I need help with

Technician's Assistant: What have you tried so far with your Toshiba? Have you installed any updates recently?

Can you help me with that?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thank you

Submitted: 4 months ago.Category: Laptop
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Answered in 9 minutes by:
3/22/2018
Laptop technician: hongkongpom, Computer Support Specialist replied 4 months ago
hongkongpom
hongkongpom, Computer Support Specialist
Category: Laptop
Satisfied Customers: 1,438
Experience: Microsoft Certified Desktop Support Technician since 2007
Verified

Hello please tell us exactly what you need help with?

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Customer reply replied 4 months ago
I have files on a desktop that I save to the portable to toshiba hard drive. My question is, can I retrieve the previous files that could have been deleted?
Customer reply replied 4 months ago
Is there a charge for this information?
Laptop technician: hongkongpom, Computer Support Specialist replied 4 months ago

Hello you were given all the charge information when you signed up for this service. It is not free

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Category: Laptop
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