Laptop

Laptop questions? Ask a laptop technician for answers ASAP!

Ask a Computer Expert,
Get an Answer ASAP!

My acer was working fine but now won’t connect to the

Customer Question
My acer was working...

My acer was working fine but now won’t connect to the internet! Checked my provider modems etc. they say all is good! I need help configuringbmy acer! Was working fine! But all of a sudden!!

Technician's Assistant: Are you able to connect using an ethernet cable?

So i hotta put the modems nextvto my computer?

Technician's Assistant: Which lights are colored and/or blinking on your router?

All blue! Was eorkingbfine! Mynother computer hookingbup nonoroblem!

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

All lights blue steady! Was working fine for years! Mynother computer hooks ip no oroblem!!

Submitted: 4 months ago.Category: Laptop
Show More
Show Less
Ask Your Own Laptop Question
Answered in 28 minutes by:
3/21/2018
Laptop technician: Karthik, Computer Technician replied 4 months ago
Karthik
Karthik, Computer Technician
Category: Laptop
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Laptop Question
Laptop technician: Karthik, Computer Technician replied 4 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me whether do you have any other device which is connected to the same wifi network?

Ask Your Own Laptop Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a laptop technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 374
374 Satisfied Customers
Experience: Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Md. Sadique is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Md. Sadique

Md. Sadique

Engineer

374 satisfied customers

Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.

Shefin

Shefin

Laptop Support Specialist

340 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

331 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Jess M.

Jess M.

Computer Support Specialist

321 satisfied customers

Computer Hardware Support Specialist for more than 10 years

James K.

James K.

Consultant

312 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

204 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Hans Uebelhoer

Hans Uebelhoer

Computer Support Specialist

188 satisfied customers

I can repair laptop hardware as well as softwware.

< Previous | Next >

Related Laptop Questions
It won't turn on justblack screen. Average laptop aspire. No
It won't turn on justblack screen JA: What device or product does this involve? Customer: Average laptop aspire JA: What Operating System (OS) are you running on your Aspire? Customer: No idea, this i… read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
I have a Toshiba satellite e45-b4200. It shut down while on
I have a Toshiba satellite e45-b4200. It shut down while on battery power and I have plugged in power source to charge. White power light is on but it won't power up. Found online that I should remove… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
MY ACER( E5-575 54E8) WILL NOT WORK WIRELESSLY. TWO BLUE
I CAN GET ON LINE HOOKED WITH WIRE DIRECT TO THE MODEM… read more
arsufi2002
arsufi2002
Bachelor\u0027s Degree
1,193 satisfied customers
Hoping to get Dustin again. Problem with same laptop as Feb
Hoping to get Dustin again. Problem with same laptop as Feb issue. Same laptop different problem. Power light comes on but totally black screen. Tried turning it on and off several times and took batt… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have an old Dell (circa 2010) and all of a sudden, there
I have an old Dell (circa 2010) and all of a sudden, there is a red flashing light on the bottom of the keyboard. There are three lights there, but, the third one (from the left) is blinking red and w… read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
I have a Toshiba laptop satellite c55t-a522 with windows 8,
I have a Toshiba laptop satellite c55t-a522 with windows 8 … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
My laptop has somehow lost its ability to provide me with an
My laptop has somehow lost its ability to provide me with an internet connection.It seems to recognize that there is a connection available - and after I click on "connect" - says "no Internet, secure… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
When iI go to another WIFI location then return to my home
When iI go to another WIFI location then return to my home wireless, I cannot get the tablet recogñized. My tablet keeps saying obtaining IP address, authenticating and connecting but it never does. V… read more
Michael Norman
Michael Norman
Director of Technology
Master of Business Administration
78 satisfied customers
i have an acer aspire 7741z-5731. it says its connected to
i have an acer aspire 7741z-5731. it says its connected to internet but will not load any web pages. i have another acer laptop that works fine… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have connected a new Netgear N600 Modem/Router. I set up
I have connected a new Netgear N600 Modem/Router. I set up the modem using my Toshiba Satellite Pro and the LAN. My other laptops, Ipads and Ipods will all connect by wireless to the new modem, howeve… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My laptop has been accessing my home network fine for a long
My laptop has been accessing my home network fine for a long time and then all of a sudden I cannot get access. My connection is "excellent", but no server is found. The network display says "identify… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Have a Toshiba laptop about 7 months old. Wireless adapter
Have a Toshiba laptop about 7 months old. Wireless adapter keeps cutting out so we lose internet and it can't find any networks just keeps asking to be plugged into an ethernet cable. It's as if the a… read more
Sean Feehan
Sean Feehan
IT Specialist & Admin Asst.
Associate Degree
57 satisfied customers
My other laptop has "local" access only for the internet....
my other laptop has "local" access only for the internet.... obviously the broadband is ok because this laptop is working.... the operating system is vista and i suspect the laptop isnt picking up the… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
wifi doesnt work...signal strength is excellent...all other
wifi doesn't work...signal strength is excellent...all other devices are working fine on my wifi (phones tablets and other computers)...can browse fine with Lan cable plugged in...just doesn't work on… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I cannot get my laptop to access the web thru my netgear wireless
I cannot get my laptop to access the web thru my netgear wireless router. It tells me it is connected to the router, but when I try to access the web it will not connect. have made sure my work offlin… read more
itmichael
itmichael
Bachelor's Degree
16 satisfied customers
I use an Acer Extenser E series computer at work - it wont
I use an Acer Extenser E series computer at work - it wont switch on right now, the power supply seems fine (lights for the internet cable and CD drive are on, the monitor and mouse etc all have light… read more
Engineer1010
Engineer1010
Design Engineer
MS Electrical Engineering
5,481 satisfied customers
My internet stopped in the middle of a Skype call. My broadband
My internet stopped in the middle of a Skype call. My broadband is supplied by Virgin and they informed me that the problem was with my wireless router "model No. f5d8236-4v3". I disconnected the wire… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My laptop stopped connecting to wireless internet and I cant
My laptop stopped connecting to wireless internet and I can't seem to find a reason for it. It is not a problem with the internet as other computers are able to connect.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x